DM DESK is the AI front desk for Instagram. It answers every message in your brand's voice, books the table, holds the pair, and hands off to you only when it matters.
Built and proven inside Hidden Hype Boutique, a Bay Area streetwear retailer at Serramonte Mall in Daly City. Now onboarding local restaurants, retailers, and salons.
Your inbox fills up during the lunch rush, after close, and at midnight. Every message that sits there is a sale that walks to whoever answers first.
A third of the questions land when the lights are off. By morning, they already ordered somewhere else.
The busiest hours for customers are the busiest hours for your team. Nobody has a hand free for the phone.
People ask three shops the same question. The one that answers in seconds gets the visit.
Pick a business and ask what a real customer would. Try something it shouldn't answer alone and watch it hand off.
Try asking
Demo businesses with sample details. Your agent learns your real menu, products, prices, and policies.
No new apps for your staff. No scripts to write. We set it up with you and it keeps learning.
We link your business account in one short setup call. Your team keeps using Instagram like normal.
Menus, products, prices, hours, policies, and the way you talk. It learns all of it and flags anything missing.
Replies start in seconds. You choose what it handles alone and what comes to you first.
It learns your tone from your own replies, so customers get a real answer instead of a ticket number.
Takes reservations, holds items, and collects contact info mid chat.
Complaints, refunds, and custom deals go straight to you with the full conversation attached.
Hours, stock, and holiday closures stay accurate for each store.
Decide exactly what DM DESK can handle on its own. Jump into any chat and it steps aside instantly.
One month of missed DMs costs more than a year of DM DESK.
Setup included on every plan. Month to month. Cancel anytime.
That's your call. It writes in your voice, and you can add a short note that replies are AI assisted. Anything it isn't sure about goes to your team.
It never guesses. It tells the customer someone will follow up, collects their details, and sends you the conversation so you can reply in one tap.
DM DESK connects to your Instagram business account through Meta's messaging tools for businesses. No password sharing and no scraping.
Most businesses go live within a week. We handle the setup with you on a short call and tune replies during the first days.
Anytime. The moment you reply in a thread, DM DESK pauses on that chat so you and the customer are never talking over each other.
Yes. Each location gets its own hours, stock, and policies, so a customer in Los Angeles never gets San Jose hours.
Book a 15 minute demo. We'll show DM DESK answering real questions about your business.